All orders are shipped from our UK warehouse.

Orders placed before 2PM are dispatched the same day.

Orders placed after 2PM or on weekends/public holidays will be shipped the next working day.

We process and ship orders Monday to Friday (excluding bank holidays).

All orders are sent via Royal Mail Tracked 24, ensuring fast and reliable delivery with full tracking.

You’ll receive your tracking number by email as soon as your order has been dispatched.

Royal Mail Tracked 24 aims to deliver within 1 working day after dispatch.

Please note that delivery times may vary slightly during busy periods or due to unforeseen courier delays.

Once we receive your returned item(s), we will inspect them. If your return is approved, we will issue a refund to your original method of payment. Please allow up to 7 business days for the refund to appear in your account once approved.

• Free shipping on all orders over £70

• Orders under £70 will have a standard shipping fee displayed at checkout

Once your order has been dispatched, it is in the care of Royal Mail.

Kasa Kulture Ltd is not liable for lost or missing parcels once they have been handed over to the courier.

If your parcel appears to be lost, please contact our customer support and we’ll help you resolve the issue directly with Royal Mail.

If you have any questions about our shipping policy, please email us at info@kasakulture.co.uk.