At Kasa Kulture, we strive to deliver excellent customer service and high-quality products. If you are not 100% satisfied with your order, you can return it within 14 days.
You have 14 days from the date you receive your item to request a return.
The item must be in the same condition as when you received it, unworn, unwashed, and in its original packaging including tags, box, etc. Please do not tape or label the shoebox itself, as the box is part of the product.
Items that do not meet these criteria will be sent back to you, and you may be responsible for any return postage or associated costs.
Log in to your account at https://www.kasakulture.co.uk/account, open the relevant order and select Request return. Choose the item and tell us your reason. Once we review your request, we will send you instructions on how to send the item(s) back to us.
Items sent back to us without first requesting a return cannot be accepted.
If you would rather not use your account, email us at info@kasakulture.co.uk with your order number, the item(s) you wish to return and your reason, and we will set the return up for you.
A £5 charge applies to returns and exchanges. This is deducted from your refund.
This charge does not apply if your item is faulty, arrives damaged, or is not the item you ordered. In those cases we cover the full cost of return. Please email us at info@kasakulture.co.uk before sending anything back so we can arrange it.
To exchange an item, request a return as above and tell us the size or colourway you would like in the notes. We will confirm availability and arrange the exchange by email. The same £5 charge applies.
Once we receive your returned item(s), we will inspect them. If your return is approved, we will issue a refund to your original method of payment, less the £5 charge. Please allow up to 7 business days for the refund to appear in your account once approved.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery. If an item arrives damaged or if you received the wrong item, please contact us immediately at info@kasakulture.co.uk so we can evaluate and resolve the issue immediately. You will not be charged to return it.
Nothing in this policy affects your statutory rights, including your right to cancel under the Consumer Contracts Regulations 2013 and your rights in respect of faulty goods under the Consumer Rights Act 2015.
If you have any questions about our returns policy, please email us at info@kasakulture.co.uk.
